Refund Policy

Last updated: October 13, 2026

We want you to feel confident buying from Wild Built Studio. Here is exactly how refunds work for our one-time packages (Wild Essentials and Wild Launch).

Before we start building: full refund

If you change your mind before we begin work on your site — that is, before we confirm your intake and start building — email us and we’ll refund your payment in full.

After we start building: 50% refund

Once building has started but before you approve your site for launch, you can cancel and receive a 50% refund. This covers the work already completed.

After you approve and we launch: no refund

Nothing goes live until you approve it, so once you approve and your site launches, the package is complete and payments are non-refundable. Your included revision rounds and 30 days of setup bug fixes still apply.

If we miss our timeline

We aim to have your site ready for review 3 business days after your intake is complete. If we fall significantly behind for reasons on our side, you may cancel for a full refund before launch.

Wild Care (monthly)

Wild Care is billed monthly and you can cancel anytime. Cancellation stops future charges; the current month is not refunded.

Third-party costs

Domain, hosting, booking apps, and payment processing fees are paid by you directly to those providers and are covered by their own refund policies.

How to request a refund

Email us at cresporrc@gmail.com from the email you used at checkout. Approved refunds go back to your original payment method, usually within 5–10 business days.